Terms of Service
Last updated: January 2026
1. Introduction
These Terms of Service (“Terms”) govern access to and use of the website, platforms, applications, AI agents, automation systems, and services (collectively, the “Services”) provided by Upney AI (“Upney AI,” “we,” “our,” or “us”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2. Business Information
Business name: Upney AI
Business address: Hacienda San Nicolas 3, Ocoyoacac, State of Mexico, Mexico
Website: https://upney.net
Contact email: [email protected]
3. Description of Services
Upney AI is a business-to-business (B2B) AI agency providing:
AI-powered agents and chatbots
Automation workflows and integrations
AI-driven lead generation and messaging systems
Custom AI solutions and implementations
Analytics, optimization, and AI-based operational tools
All Services are provided on a fully automated basis, unless explicitly stated otherwise.
4. Eligibility
You must be at least 18 years old to use the Services.
The Services are intended exclusively for businesses.
Use is permitted worldwide, subject to applicable laws and these Terms.
By using the Services, you represent that you have the authority to bind the business you represent.
5. Account Registration & Responsibilities
You are responsible for:
Providing accurate and complete information
Maintaining the confidentiality of login credentials
All activities are conducted through your account
Ensuring your use complies with applicable laws
Upney AI is not responsible for any unauthorized access resulting from your failure to secure your account.
6. Payment Terms
a. Subscriptions
Services are offered on a monthly subscription basis, unless otherwise agreed.
Fees are billed in advance.
b. Free Trials
Free trials may be offered at our discretion.
Trial limitations, duration, and features may vary.
c. No Refund Policy
All payments are non-refundable, including unused subscription time, except where required by law.
d. Failed Payments
A 3-day grace period applies for failed payments.
After the grace period, access may be suspended until payment is resolved.
7. Acceptable Use Policy
You agree not to use the Services for:
Illegal, fraudulent, or unlawful activities
Spamming, harassment, or deceptive practices
Violating intellectual property or privacy rights
Reverse engineering or attempting to access restricted systems
Misuse of AI outputs for unlawful purposes
Standard SaaS acceptable use restrictions apply at all times.
8. AI Usage & Disclaimers
AI-generated outputs may contain errors, inaccuracies, or incomplete information.
Outputs are provided for general informational purposes only.
The Services do not provide legal, medical, financial, or professional advice.
You are solely responsible for reviewing, validating, and using AI outputs.
Upney AI does not guarantee accuracy, reliability, or business results.
9. Intellectual Property
a. Upney AI Property
All software, systems, workflows, agents, prompts, designs, and infrastructure are the exclusive property of Upney AI.
b. Client Content
You retain ownership of content, data, and materials you submit to the Services.
c. AI Outputs
AI-generated outputs are considered shared:
You may use outputs for your business purposes.
Upney AI retains rights to improve, maintain, and operate its systems.
Outputs may not be resold or redistributed as a competing service.
10. Third-Party Services
The Services may integrate with third-party platforms, including payment processors, AI providers, automation tools, and messaging services.
Upney AI is not responsible for third-party services, their availability, or their policies.
11. Suspension & Termination
Upney AI may suspend or terminate access if you:
Violate these Terms
Fail to pay fees after the grace period
Engage in illegal or abusive conduct
Pose security or legal risks
Upon termination:
Access to Services may cease immediately
Data may be deleted, subject to legal requirements
12. Limitation of Liability
To the maximum extent permitted by law:
Upney AI’s total liability shall not exceed the amount paid by you in the last 30 days.
We are not liable for indirect, incidental, special, or consequential damages, including lost profits or data loss.
Nothing in these Terms excludes liability for illegal acts, fraud, or willful misconduct, where such exclusion is prohibited by law.
13. Indemnification
You agree to indemnify and hold harmless Upney AI from any claims, damages, losses, or expenses arising from:
Your use of the Services
Your violation of these Terms
Your misuse of AI outputs
Your violation of applicable laws or third-party rights
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of Mexico.
Any dispute shall first be resolved through good-faith mediation. If mediation fails, disputes shall be submitted to the competent courts of the State of Mexico.
15. Changes to the Terms
We may update these Terms at any time. Updated Terms will be posted on our website with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated Terms.
16. Contact Information
For questions regarding these Terms, contact: