Privacy Policy
Last updated: January 2026
1. Introduction
Upney AI (“Upney AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our users and clients. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, platforms, applications, AI agents, and services (collectively, the “Services”).
Upney AI operates as a business-to-business (B2B) artificial intelligence agency providing automated and AI-driven services.
2. Business Information
Business name: Upney AI
Business address: Hacienda San Nicolas 3, Ocoyoacac, State of Mexico, Mexico
Website: https://upney.net
Contact email: [email protected]
Privacy inquiries: [email protected]
3. Information We Collect
We may collect the following categories of personal and technical data:
a. Information You Provide
Name
Email address
Phone number
Company name
Billing and payment information
User-submitted text, prompts, messages, and files
Audio or voice inputs (where applicable)
Login or account credentials
b. Automatically Collected Information
IP address
Device and browser data
Usage and interaction data
Cookies and similar tracking technologies
Analytics data
4. How We Use Your Information
We use collected data for the following purposes:
Providing and operating AI-powered services
Executing automated agents and workflows
Responding to inquiries and support requests
Improving our AI systems, prompts, and fine-tuned models
Internal analytics and performance monitoring
Marketing and remarketing communications
Lead generation and client relationship management
Processing payments and invoicing
Legal, security, and compliance purposes
5. AI Data Processing & Automated Decision-Making
Upney AI provides fully automated AI services.
User data may be processed temporarily to deliver AI outputs.
Certain data may be used to fine-tune AI models strictly to improve service quality.
We do not use user data for unrestricted or public AI training.
AI outputs are generated automatically, without human intervention, unless explicitly stated otherwise.
Our services are advisory and operational in nature and should not be considered legal, medical, or financial advice.
6. Cookies & Analytics
We use cookies and similar technologies to:
Analyze usage patterns
Improve website performance
Understand user behavior
You may disable cookies through your browser settings; however, some features may not function properly.
7. Third-Party Services
We share data only with trusted third-party providers necessary to operate our Services, including:
Analytics: Google Analytics
AI Providers: OpenAI, Google
Automation: Make
Messaging: SMS, WhatsApp, Instagram, Email platforms
Payments: Stripe
These providers process data in accordance with their own privacy policies and applicable data protection laws.
8. Data Retention
We retain personal data until the user requests account deletion, unless a longer retention period is required by law or necessary for legitimate business purposes.
9. Data Security
We implement appropriate technical and organizational safeguards, including:
HTTPS / SSL encryption
Restricted internal access
Secure third-party infrastructure
While no system is 100% secure, we take reasonable measures to protect your information.
10. User Rights
Depending on applicable law, you have the right to:
Request deletion of your personal data
Opt out of marketing communications
Requests can be made by contacting [email protected]. We will respond within a reasonable timeframe.
11. International Data Processing
We do not intentionally transfer personal data internationally. However, some third-party service providers may process data on servers located outside your country, subject to appropriate safeguards.
12. Business-Only Services & Minors
Our Services are intended exclusively for businesses (B2B).
We do not knowingly collect data from individuals under 18 years of age.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: